Frequently Asked Questions
Can I change my order after it was placed?
Orders CANNOT be changed, modified, or canceled after checkout. If you have questions regarding our items before placing your order or are having technical issues with ordering, please email us at cherloulouboutique@gmail.com
How long will it take to receive my order?
We strive to ship all orders that include only in stock items within 2-3 business days (Monday through Friday). If you ordered pre-order items, please refer to the estimated delivery date noted on your order for the shipping time frame. If you ordered both in stock and pre-order items, we will ship the in stock items during their typical processing time and the pre-order items in their shipping time frame.
You will automatically receive an email with tracking information once your package is picked up and scanned by the USPS. Please refer to the tracking information provided by the USPS to find out when your order will be delivered.
How do our items run?
Most of our items are pretty true to size. We will try our best to let you know otherwise! We will also be happy to provide size charts for all collections.
What is your return or exchange policy?
CLICK HERE for our returns policy.
The item I want is out of stock. Will you be restocking it?
We know how it feels to fall in love with a piece only to find out it's sold out later! Don't stress; we have you covered! Sign up to receive restock notifications when an item is back in stock:
- Select your Size
- Select Email When Available
- Enter your Email Address or Phone Number
- Click "Notify Me When Available”
Do you have a physical store?
At this time, we are online only! Follow us on Facebook and Instagram for pop-up events!
Still need help?
If the FAQs above did not answer your questions, please send us a message so we can get it figured out for you by clicking the button below.